Support Services

Lingual FS Support

FAQs

Availability:

Which countries can offer SureSmile lingual IDB treatment?

Europe:
We currently accept cases from the following countries: Austria, Belgium, France, Germany, Hungary, Ireland, Israel, Italy, Netherlands, Poland, Romania, Spain, Switzerland, Denmark, Greece, Lithuania, Slovenia and United Kingdom. SureSmile lingual IDB services may also be available in other European countries that are not listed here. Please contact us for more information.

North America:
We accept cases from the USA and Canada

Australia & New Zealand:
We accept cases from Australia and New Zealand

Product overview:

What is included in the full Lingual IDB clinician package?

  • Clinical and technical support:
    • An expert lingual orthodontist reviews each step of the case process and offers clinical assistance as needed
    • A technician guides the doctor through the Lingual IDB process
  • Advanced treatment planning using the suresmile system
    • Computer-aided bracket placement
    • 3D treatment simulation
  • GAC low profile design, self-ligating lingual brackets (In lower labial option: GAC labial brackets, ceramic in anterior 3-3 segment, metal in posterior segments)
  • Indirect bonding trays
  • Initial preformed lingual archwires (1 set of .012” or .014” mushroom shaped round archwires)
  • 3D printed models of the malocclusion
  • Advanced suresmile® wire-bending technology
    • suresmile fully customized archwires (5 sets)
    • Additional finishing wires, if needed (up to 2 sets)
    • Materials: NiTi, Beta Titanium, Elgiloy
    • Custom wire instructions guiding the doctor through the treatment

What treatment options do I have with Lingual IDB ?

  • Upper & Lower Lingual
  • Upper Lingual & Lower Labial

How do I submit a case?

  • First, collect the case records:To capture the patient’s initial model you may use: CEREC® Scanner (Dentsply Sirona), 3M™ True Definition, iTero® (Align), TRIOS® (3Shape), or CS 3500 (Carestream).Confirm you have the patient’s initial high resolution photos and x-rays. The lingual IDB process requires a standard set of facial and intraoral high resolution photos, a panoramic x-ray and a cephalometric x-ray. For best results, take photos and Panorex the same day as the 3D scan; however these records are acceptable if taken up to 4 weeks before or 2 weeks after the scan. Provide the most recent cephalogram; any date is acceptable. Please create a zip file to compress images. See instructions on creating a zip file.The resolution and angle from which photos are taken are critical. See  protocol for photos.When you are ready to submit a case, download the prescription form and save it to your computer. Open the PDF file with Adobe Reader and complete.When you are ready to submit a case, please select Start new case on the Case Portal page. Complete all required information on the upload page, including uploading the prescription form and your patient’s records.To complete a case order you will select the type of case you want to start and pay for this case.PaymentsTo complete a case order, you will select the type of case you want and pay for it using PayPal. See Secure payments by PayPal.PayPal is a secure, online method for paying with a credit card. You can use PayPal without an account in most countries, or you can quickly and easily sign up for one to simplify future payments. More information.If you have any issues, please contact:

What needs to be submitted to start a case?

You will need to submit your digital scans, patient photos (8 standard views), panoramic & cephalometric x-rays and the completed prescription form.

Can I use my own brackets?

No. We provide the GAC labial and lingual brackets with all cases. Because of their quality and performance, we only utilize these brackets with SureSmile lingual IDB.

How am I able to view and approve my cases?

To review your setup model, you will receive a 3D PDF file that allows you to easily view the 3D model and markup the document with any changes needed.

Download Adobe Reader for free. We recommend that you use Adobe Reader XI or newer to view your lingual IDB 3D PDF documents.

How does the lingual expert review work?

We teamed up with expert lingual orthodontists, who are proficient in both labial and lingual orthodontics. These experts will review your cases and coordinate wire orders to ensure you are getting the best treatment possible for your patient.

How much assistance do I receive from the expert doctor?

The expert supports you at every step:

  • Reviewing your case submission and identifying risk factors
  • Reviewing the brackets placement simulation
  • Reviewing your scans and prescription form
  • Preparing the setup for your review
  • Consulting with you on mechanics and wire sequence
  • Designing and ordering custom wires

Clinical information:

What options do I have for segmenting the indirect bonding trays?

  • Full Arch – not segmented for bonding of all brackets at once
  • Midline Split – segmented for a right and left tray
  • Three Sections – segmented for 1 anterior tray and 2 posterior trays
When do I rescan the patient after bonding?

Scan the patient after all brackets are bonded, either at the bonding appointment or after all sequential bonding has been applied.

Please note: The bracket gates/doors must be closed before you scan.

On the lingual IDB case portal, select Upload with bracket scans for uploading your scan with brackets.

What if we are only able to bond one arch to start the treatment?
You can wait to scan the patient until both arches are bonded.
What if a wire breaks?
Request a replacement wire through our Customer Care. You can contact us and ask for technical support at:

Please note: Damage from pliers is the most common cause of wire breakage. Use Weingart or Bird Beak pliers to avoid fracturing custom wires.

What if a bracket breaks?
Contact your GAC representative for replacement brackets. It is also a good idea to order a spare set to keep on hand.
Will rebonding a bracket affect the wire sequence?
Yes, you will need to rescan the teeth around the rebonded bracket and submit this scan to us. On the case portal, select Resend Records option for uploading your rebond scan. Please explain using the note box on the upload page which bracket was rebonded.

When the patient’s bracket placement is updated, the expert orthodontist will order a new wire for your patient.

Shipping and lead time:

How soon after I submit my case will I receive my indirect bonding trays?

Europe:
We require approximately 4 weeks to fabricate the indirect bonding trays and ship them with the preformed lingual archwires (.012″ or .014″ round wires).

North America:
We require approximately 3-4 weeks to fabricate the indirect bonding trays and ship them with the preformed lingual archwires (.012″ or .014″ round wires).

Australia & New Zealand:
We require approximately 4 weeks to fabricate the indirect bonding trays and ship them with the preformed lingual archwires (.012″ or .014″ round wires).

What is the lead time on SureSmile Archwires?

Europe:
Once you upload a scan taken after all brackets have been bonded, we will need approximately 6-7 weeks to process the setup, produce suresmile’s customized archwires and ship them to you.

North America:
Once you upload a scan taken after all brackets have been bonded, we will need approximately 5-6 weeks to process the setup, produce suresmile’s customized archwires and ship them to you.

Australia & New Zealand:
Once you upload a scan taken after all brackets have been bonded, we will need approximately 6-7 weeks to process the setup, produce suresmile’s customized archwires and ship them to you.